📱 Account & Login
Q: How do I reset my password?
On the login screen → tap "Forgot Password" → enter your email → check your email for a reset link.
Q: Can I change my email address?
This feature is not currently available. If you need to change your email, please contact support@kipfire.com for assistance.
Q: Can I use KIPFIRE on multiple devices?
Yes! Log in with the same email and password on all your devices. Your Premium subscription works across all devices where you're logged in.
Q: How do I delete my account?
Go to Menu → Delete Account → Confirm deletion. All your personal data will be permanently deleted from our servers within 30 days. This action cannot be undone.
💰 Subscription & Billing
Q: What's included in the Free tier?
- 5 AI-generated tasks per day (resets every 24 hours)
- Access to all 6 categories
- Video recording and editing tools
- KIPFIRE watermark on videos
Q: What's included in Premium?
- Unlimited AI-generated tasks (24/7 access, no daily limits)
- All Free tier features included
- Access to all future premium features at no additional cost
- Priority support
Q: How do I cancel my subscription?
For iOS: Settings → Your Name → Subscriptions → KIPFIRE → Cancel Subscription
For Android: Google Play Store → Menu → Subscriptions → KIPFIRE → Cancel Subscription
For Android: Google Play Store → Menu → Subscriptions → KIPFIRE → Cancel Subscription
Important: When you cancel, you'll keep Premium access until the end of your current paid period. Your subscription simply won't renew.
Q: Do I get a refund if I cancel?
Refunds are processed by Apple (iOS) or Google (Android), not by KIPFIRE:
iOS: You can request a refund within 14 days by contacting Apple Support at reportaproblem.apple.com
Android: You can request a refund within 48 hours via Google Play
iOS: You can request a refund within 14 days by contacting Apple Support at reportaproblem.apple.com
Android: You can request a refund within 48 hours via Google Play
If you cancel without requesting a refund: You keep Premium access until the end of your paid period. We do not provide partial refunds for unused time.
Q: When will I be charged?
Monthly: Charged every month on your subscription date
Annual: Charged every year on your subscription date
You can cancel anytime to prevent future charges. Canceling does not trigger an immediate charge or refund—you simply keep access until your current period ends.
Annual: Charged every year on your subscription date
You can cancel anytime to prevent future charges. Canceling does not trigger an immediate charge or refund—you simply keep access until your current period ends.
🔒 Privacy & Security
Q: What data do you collect?
We collect only:
- Your email address (for account login)
- Device language (to provide content in your language)
- Number of tasks generated (to enforce daily limits)
Q: Where are my videos stored?
All videos are stored ONLY on your device. We never upload, access, or store your videos on our servers.
Your videos are saved directly to your device's photo gallery, and you have complete control over them.
Q: Do you sell my data?
NO. NEVER. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Q: Is my data safe?
Yes. We use industry-standard security measures:
- Firebase Authentication (Google) for secure login
- HTTPS/SSL encryption for all data transmission
- GDPR and CCPA compliance
- Regular security updates
🎥 Video & Content
Q: How do I record videos?
Choose a category → Get an AI-generated task → Tap the camera icon → Record your video with the text overlay → The video saves automatically to your device's gallery.
Q: Can I edit the text overlay?
The AI-generated text is automatically added as an overlay. Manual text editing is not currently available but is planned for future updates.
Q: Where do my videos save?
Videos are automatically saved to your device's photo gallery (Camera Roll on iOS). From there, you can share them to any social media platform or messaging app.
🤖 AI & Tasks
Q: Are tasks unique to me?
Each task is generated individually by AI, but similar themes may appear for different users since the AI is trained on popular trends and topics. Every generation is fresh and tailored to the category you select.
Q: What if I don't like the generated task?
Simply generate a new one! Each generation counts toward your daily limit (5 for Free users, unlimited for Premium).
Q: Can I suggest improvements?
Yes! We love feedback. Email us at support@kipfire.com with your suggestions.
⚙️ Technical Support
Q: Categories not loading?
Check your internet connection and restart the app. If the problem persists, contact support@kipfire.com.
Q: Camera not working?
Check permissions: Go to your device Settings → KIPFIRE → Camera → Enable. If already enabled, restart the app.
Q: App crashes or freezes?
Try these steps:
- Update to the latest version of KIPFIRE
- Restart your device
- If the problem continues, contact support with your device model and OS version
Q: How do I change the app language?
Go to Menu → Language → Select your preferred language. KIPFIRE supports 7 languages: English, Russian, Spanish, Hindi, French, Chinese, and Arabic.
🆘 Contact Support
Q: How do I contact support?
Email: support@kipfire.com
Response Time: We aim to respond within 48 hours
When reporting bugs, please include:
Response Time: We aim to respond within 48 hours
When reporting bugs, please include:
- Device model (e.g., iPhone 14)
- Operating system version (e.g., iOS 17.2)
- Steps to reproduce the issue
💡 Additional Information
Q: Will you add new features?
Yes! We continuously improve KIPFIRE based on user feedback. Premium subscribers automatically get access to all future premium features at no additional cost.
Q: What devices are supported?
Currently: iOS 13 and above (iPhone and iPad)
Coming Soon: Android version
Coming Soon: Android version
📜 Legal Documents
For detailed information, please read: