📱 Account & Login
Q: How do I reset my password?
On the login screen → tap "Forgot Password" → enter your email → check your email for a reset link.
Q: Can I change my email address?
This feature is not currently available. If you need to change your email, please contact support@kipfire.com for assistance.
Q: Can I use KIPFIRE on multiple devices?
Yes. Sign in with the same email, Google, or Apple account. Premium follows that account. Apple sign-in is on iPhone and iPad.
Q: How do I delete my account?
Go to Menu → Delete Account → Confirm deletion. All your personal data will be permanently deleted from our servers within 30 days. This action cannot be undone.
💰 Subscription & Billing
Q: What's included in the Free tier?
- 7 AI-generated tasks per rolling 24 hours
- Guests: Funny and Challenges. A free account also opens Questions and Would You Rather
- Camera, with the task text on the video, saved on your device
Q: What's included in Premium?
- Unlimited AI-generated tasks
- Hot Take, Inner Me, and For You, plus the free categories
- Future premium features included with the subscription
Q: How do I cancel my subscription?
For iOS: Settings → Your Name → Subscriptions → KIPFIRE → Cancel Subscription
For Android: Google Play Store → Menu → Subscriptions → KIPFIRE → Cancel Subscription
For Android: Google Play Store → Menu → Subscriptions → KIPFIRE → Cancel Subscription
Important: When you cancel, you'll keep Premium access until the end of your current paid period. Your subscription simply won't renew.
Q: Do I get a refund if I cancel?
Refunds are processed by Apple (iOS) or Google (Android), not by KIPFIRE:
iOS: You can request a refund within 14 days by contacting Apple Support at reportaproblem.apple.com
Android: You can request a refund within 48 hours via Google Play
iOS: You can request a refund within 14 days by contacting Apple Support at reportaproblem.apple.com
Android: You can request a refund within 48 hours via Google Play
If you cancel without requesting a refund: You keep Premium access until the end of your paid period. We do not provide partial refunds for unused time.
Q: When will I be charged?
Monthly: Charged every month on your subscription date
Annual: Charged every year on your subscription date
You can cancel anytime to prevent future charges. Canceling does not trigger an immediate charge or refund—you simply keep access until your current period ends.
Annual: Charged every year on your subscription date
You can cancel anytime to prevent future charges. Canceling does not trigger an immediate charge or refund—you simply keep access until your current period ends.
🔒 Privacy & Security
Q: What data do you collect?
We collect only:
- Email, when you sign in with email, Google, or Apple and the provider shares it
- A username, if you set one
- Language, so tasks come back in English or Spanish
- How many tasks you have used, so the free limit can be applied
- Subscription status
Q: Where are my videos stored?
All videos are stored ONLY on your device. We never upload, access, or store your videos on our servers.
Your videos are saved directly to your device's photo gallery, and you have complete control over them.
Q: Do you sell my data?
NO. NEVER. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Q: Is my data safe?
Yes. We use industry-standard security measures:
- Firebase Authentication (Google) for secure login
- HTTPS/SSL encryption for all data transmission
- The privacy rights described in the Privacy Policy
- Regular security updates
🎥 Video & Content
Q: How do I record videos?
Choose a category → Get an AI-generated task → Tap the camera icon → Record your video with the text overlay → The video saves automatically to your device's gallery.
Q: Can I edit the text overlay?
The AI-generated text is automatically added as an overlay. Manual text editing is not currently available but is planned for future updates.
Q: Where do my videos save?
Videos are automatically saved to your device's photo gallery (Camera Roll on iOS). From there, you can share them to any social media platform or messaging app.
🤖 AI & Tasks
Q: Are tasks unique to me?
Lines are written for the category you pick. A shared pool means someone else can receive a similar line. Challenges are attempts you can film, not captions or opinions. You can skip a line you do not want.
Q: What if I don't like the generated task?
Skip it and take the next one. Free and guest use counts toward 7 tasks per rolling 24 hours. Premium is not capped.
Q: Can I suggest improvements?
Yes! We love feedback. Email us at support@kipfire.com with your suggestions.
⚙️ Technical Support
Q: Categories not loading?
Check your internet connection and restart the app. If the problem persists, contact support@kipfire.com.
Q: Camera not working?
Check permissions: Go to your device Settings → KIPFIRE → Camera → Enable. If already enabled, restart the app.
Q: App crashes or freezes?
Try these steps:
- Update to the latest version of KIPFIRE
- Restart your device
- If the problem continues, contact support with your device model and OS version
Q: How do I change the app language?
Go to Menu → Language. Task text is available in English and Spanish.
🆘 Contact Support
Q: How do I contact support?
Email: support@kipfire.com
Response Time: We aim to respond within 48 hours
When reporting bugs, please include:
Response Time: We aim to respond within 48 hours
When reporting bugs, please include:
- Device model (e.g., iPhone 14)
- Operating system version (e.g., iOS 17.2)
- Steps to reproduce the issue
💡 Additional Information
Q: Will you add new features?
Yes! We continuously improve KIPFIRE based on user feedback. Premium subscribers automatically get access to all future premium features at no additional cost.
Q: What devices are supported?
iPhone, iPad, and Android.
📜 Legal Documents
For detailed information, please read: